Customer Satisfaction Survey

Collapsible Bulk Boxes
Intermediate Bulk Containers
Fixed-Wall Bulk Containers
Center Flow Container
Pallets
Straight Wall Container Systems
Modular Nesting Systems
Bi-Color Stack & Nest System
Heavy-Duty Industrial Containers
Stack and Nest Totes
Attached & Detached Lid Containers
Agricultural Containers
Food Processing & Distribution Containers
Bakery Tray Systems
Work Centers & Transport Products
Financial & Logistics Service Options
Custom Products
Ameri-Kart Waste Handling


	Buckhorn Customer Satisfaction Survey
	As a valued Buckhorn customer, your continued satisfaction is very important to us. Please take a few moments and answer the following questions so we may better serve you in the future. Thank you!

Name:

Title:

Company:

Email:

What is your relationship to Buckhorn?
	Dealer/Distributor
	End User
	Other, please specify

Please select your industry or primary area of focus:
	Agriculture
	Food Processing
	Industrial
	Retail Distribution
	Bakery
	Manufacturing
	Automotive
	Pharmaceutical/Medical
	Military
	Other, please specify

What types of products do you order from Buckhorn:
	Pallets
	Bulk Containers
	Hand-held Containers
	Food Handling Containers
	Agricultural Containers
	Bakery Trays
	IBCs
	Other, please specify

Please rate your level of importance on each of the following:

Please rate your experience with Buckhorn based on the same categories:

How do you normally submit your orders to us:

How do you receive order confirmations from us:

Please rate the accuracy and timeliness of your order when it's processed:

Please rate the accuracy and timeliness when your order is confirmed:

Please rate the accuracy of your order's shipdate versus the acknowledged lead time:

		Poor		Below Average		Average		Above Average		Excellent
Accuracy

Please rate the accuracy and timeliness of the claim process when you have a return or damaged goods:

What are your lead time expectations:

Compared to your other suppliers of similar goods, how would you rate Buckhorn:

		Poor		Below Average		Average		Above Average		Excellent
Rating:

Overall, rate how easy it is to conduct business with Buckhorn:

		Very Difficult		Difficult		Average		Easy		Very Easy
Rating:

Please rate your satisfaction in Buckhorn providing innovative solutions to meet your needs:

		Poor		Below Average		Average		Above Average		Excellent
Rating:

What product or service, not currently offered by Buckhorn, could benefit your material handling system (i.e. new products, incorporation of various technologies). Please elaborate below:

How likely are you to recommend Buckhorn to others:

		Very Unlikely		Unlikely		Undecided		Likely		Very Likely
Rating:

Additional comments or details?

Submit Cancel


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