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Customer Satisfaction Survey

You are a valued Buckhorn customer, and your continued satisfaction is important to us. Please take a few moments and answer the following questions so we may better serve you in the future. Thank you!
First Name: * Last Name: * Title: * Company Name: *
Physical Address Line 1: * Physical Address Line 2: City: * State: * ZIP/Postal Code: *
Mailing Address Line 1: * Mailing Address Line 2: City: * State: * ZIP/Postal Code: *
Phone: * E-Mail: * Confirm E-Mail: * Fax:
Website URL:
Survey Questions:
What is your industry or primary area of focus?


How long has your company used our products?
What types of products do you order from Buckhorn?


How satisfied are you overall with our customer service support in terms of responsiveness, professionalism, problem solving and follow-up?



Please provide detail if response in neutral or below: 2000 characters remaining
Using the same scale, please rate your sales person.



Please provide detail if response in neutral or below: 2000 characters remaining
How would you rate your satisfaction with our product quality?



Please provide detail if response in neutral or below: 2000 characters remaining
How would you rate your last order experience with us in terms of accuracy and timeliness of delivery?



Please provide detail if response in neutral or below: 2000 characters remaining
Compared to other suppliers of similar goods, how would you rate your overall satisfaction with Buckhorn?



Please provide detail if response in neutral or below: 2000 characters remaining
What do we do that makes us unique versus our competitors?

Please Explain:
2000 characters remaining
If we are not your number one supplier, who is and why?

Please Explain:
2000 characters remaining
How likely are you to recommend Buckhorn to others?



Please provide detail if response in neutral or below: 2000 characters remaining
What do you want or need most from your material handling supplier?

Please Explain:
2000 characters remaining
Do you have any suggestions for improving our products/services? Is there an unaddressed need that we can help you with (i.e. new products, new technologies)?

Please Explain:
2000 characters remaining
Do you have any additional comments or feedback?

Please Explain:
2000 characters remaining